Privacy Policy
Last updated: September 2, 2026
A3 iFrame ("we", "us", or "our") operates the A3 iFrame platform (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.
Information We Collect
We collect information you provide directly to us when creating an account, uploading documents, or contacting us. This includes your name, email address, and the content of documents you upload for AI processing.
Technical and Security Logs
When you use the Service, our infrastructure automatically records technical information about each request. This includes your IP address, the full web address (URL) requested, your browser's user-agent string, and the date and time of the request.
We collect this for one purpose: keeping the Service secure. These records let us detect and investigate unauthorised access, abuse, and attacks, and reconstruct what happened if a security incident occurs. We rely on our legitimate interest in protecting the Service, our customers, and their data.
We retain these logs for 90 days, after which they are automatically deleted.
We do not sell these records, use them for advertising or profiling, or share them with third parties, except where we are legally required to do so or where it is necessary to investigate a security incident.
How We Use Your Information
- To provide, maintain, and improve the Service
- To process transactions and send related information
- To send technical notices and support messages
- To respond to your comments and questions
AI Assistance in Customer Support
When you contact us through a support ticket, our support team may use an AI assistant to help draft a reply. To do this, we send the content of your support conversation — your messages, our replies, and any internal notes on that ticket — to OpenAI, which operates the AI service on our behalf as a processor.
What this means for you:
- We send the conversation as written. It is not anonymised, so it may include your name and any details you have shared with us in that ticket.
- Before sending, we automatically remove text that looks like a password, API key, or other credential. Please still avoid sending credentials to support — this is a safety net, not a guarantee.
- The AI only ever produces a draft for a human agent to review and edit. It never replies to you directly, and no message reaches you without a member of our team choosing to send it.
- We only send the conversation you are having with us. The assistant is not given your account, billing, or website data, and it is not given any other customer's tickets.
We rely on our legitimate interest in answering support requests accurately and quickly. If you would prefer your support conversations were not processed this way, contact us at the address below and we will handle your ticket without AI assistance.
Data Storage
Your data is stored on secure servers hosted on AWS infrastructure. Document content used for AI website generation is processed and may be retained to improve the Service.
Contact Us
If you have any questions about this Privacy Policy, please contact us at support@a3iframe.ai.