Refund Policy

Last updated: August 23, 2026

This policy explains when and how you can obtain a refund for payments made to A3 iFrame ("we", "us", or "our"). It applies to all subscription plans, add-ons, credit packs, and domain registrations purchased through our platform.

Nature of the Service

A3 iFrame supplies digital, non-physical goods and services. Access is provisioned to your account immediately upon successful payment, and there is nothing to physically return. For this reason, refunds are available only in the circumstances set out below.

When You Are Eligible for a Refund

We will refund a payment in full where any of the following applies:

Duplicate payment. You were charged more than once for the same order.
Service not provisioned. Payment was taken but the plan, add-on, or credits were never activated on your account, and we are unable to activate them.
Prolonged service unavailability. A confirmed fault on our side prevented you from using a paid feature for an extended period, and we could not resolve it.
Unauthorised transaction. The payment was made without the account holder's authorisation and this is confirmed following our review.
Incorrect amount. You were charged an amount other than the price quoted at checkout.

When a Refund Is Not Available

Change of mind after the service has been accessed or used.
Partial or unused portions of a billing period following a cancellation.
AI credits or generation quota that have already been consumed.
Domain registrations that have been successfully registered. Domain fees are paid to the registry on your behalf and cannot be reversed once registration completes.
Accounts suspended or terminated for breach of our Terms of Service.

How to Request a Refund

Email support@a3iframe.ai from the email address registered to your account, within 7 days of the charge, including:

your account email address;
the order or transaction reference; and
a short description of the issue.

We aim to acknowledge every request within 2 working days and will tell you whether it has been approved, together with the reason for our decision.

Refund Processing Time

Once a refund is approved, it is returned to the original payment method used at checkout. Approved refunds are processed within 7 to 10 working days. Depending on your bank, card issuer, or mobile financial service provider, the funds may take a few additional days to appear on your statement.

Refunds cannot be issued to a different card, account, or wallet from the one used to make the original payment.

Cancelling Your Subscription

You may cancel a subscription at any time from your billing dashboard. Cancellation stops future renewals and takes effect at the end of your current billing period — you keep access until then. Cancelling is not the same as requesting a refund, and by itself does not generate one.

Chargebacks

If you believe a charge is incorrect, please contact us before raising a dispute with your bank. We can usually resolve the issue faster and without your account being suspended while a dispute is investigated.

Contact Us

For any question about this policy, contact us at support@a3iframe.ai.