E-commerce & Plugins

Setting up a contact form and inbox

Add a contact form so visitors can message you, and manage every submission from a single inbox.

A contact form is one of the simplest and most useful things you can add to your site. It lets visitors send you a message without needing to know your email address, and every message they send lands in one place — your inbox — so nothing gets lost.

Two ways to add the form

You can include a contact form in two ways, depending on where you are in your journey:

  • As a design preference before you generate. When you set up a new site, the contact form is one of the optional feature toggles you can turn on, alongside image placeholders and a Google Map. If you enable it, the AI builds the form into your site during generation.
  • As a plugin afterwards. If your site is already live without a form, you can add the contact form / inbox as a plugin from your site's settings, so you do not have to regenerate the whole website.

Enabling the form as a plugin

To add it to an existing site:

  1. Open your dashboard and select the site you want to update.
  2. Find the plugins or features area for that site.
  3. Choose the contact form / inbox plugin and enable it.
  4. Save your changes so the form appears on your live site.

Where submissions land

When a visitor fills in the form and submits it, the message is saved to your inbox rather than being emailed off into the void. The inbox keeps a record of every enquiry in one place, so you can come back to it whenever you like and never miss a lead.

Managing your entries

From the inbox you can work through submissions in an organized way:

  • Open any message to read the full details the visitor sent.
  • Review enquiries in order so you can reply to the most recent ones first.
  • Keep the inbox as your single source of truth for who has contacted you and what they asked.

Getting the most from it

Check your inbox regularly so visitors get a timely reply — fast responses make a strong impression. If you expect a lot of enquiries, the contact form pairs well with other plugins from our overview of plugins, such as a newsletter signup to keep in touch with people who reach out.

If the form is not appearing on your site, or submissions are not showing up in your inbox, open a ticket from your support page and we will help you track down the problem.